Our Services & Policies

Welcome to the JBVitalMD telemedicine service policy. This page explains the scope of our virtual healthcare services, patient eligibility, data privacy, and payment terms.

1. Scope of Services

We provide telemedicine care for a variety of adult internal medicine concerns. Services include:

  • Acute illnesses (e.g., cold, flu, COVID-19, UTI).
  • Chronic condition management (e.g., hypertension, diabetes, thyroid issues).
  • Medication refills (non-controlled substances).
  • Men’s and women’s health concerns.
  • Lab orders and follow-up consultations.
  • Preventive care counseling.

JBVitalMD does not provide:

  • Emergency care — please call 911 or go to the nearest emergency room.
  • Controlled substance prescriptions (e.g., opioids, benzodiazepines).
  • Disability, FMLA, or work/school clearance forms.
  • Pediatric care or obstetric services.

2. Patient Eligibility

To be eligible for care through JBVitalMD, you must:

  • Be 18 years or older.
  • Reside in the state of Texas.
  • Have a valid government-issued photo ID.
  • Have access to a secure internet connection and camera-enabled device.
  • Provide informed consent for telemedicine care.

3. Appointments and Communication

  • Appointments are conducted via secure video platform through DrChrono.
  • A visit link will be sent via email or portal prior to your appointment.
  • Please join the visit from a quiet, private space with good lighting.
  • If you are more than 10 minutes late, your visit may be rescheduled.
  • Communication outside of visits should be conducted only through the secure patient portal. We do not respond to medical inquiries via personal email or text message.

4. Fees, Payments, and Cancellations

  • Payment is due at the time of service via secure Stripe integration.
  • Service fees range from $39-$100, average of $59.
  • We accept all major credit cards, HSA, and FSA accounts.
  • JBVitalMD does not currently accept or bill insurance.
  • Refunds are not provided for completed services.

5. Privacy and Data Protection

Your privacy is our priority.

  • All visits are conducted using HIPAA-compliant systems.
  • Patient data is securely stored via DrChrono and protected email systems (Microsoft 365).
  • We will never share your information without written consent, except as required by law.

6. Service Limitations and Disclaimers

  • Telemedicine has limitations. Physical exams and certain diagnostics may not be possible virtually.
  • If your condition requires in-person evaluation, you will be advised to seek local medical care.
  • JBVitalMD is not liable for technical interruptions or delays caused by internet issues beyond our control.
  • Use of JBVitalMD does not create a doctor-patient relationship outside of scheduled and completed visits.

7. Patient Responsibilities

To ensure effective care, patients must:

  • Provide accurate and complete medical history.
  • Notify us of any medication allergies or serious health conditions.
  • Follow prescribed treatment and recommendations.
  • Keep contact and payment information up to date.
  • Respect appointment times and communication boundaries.

Acknowledgment

By using JBVitalMD services, you acknowledge and agree to this Service Policy. Please review it carefully prior to your first visit.